{"id":14,"date":"2026-01-13T10:10:47","date_gmt":"2026-01-13T02:10:47","guid":{"rendered":"https:\/\/ruemere.com.my\/?page_id=14"},"modified":"2026-09-02T14:27:32","modified_gmt":"2026-09-02T06:27:32","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ruemere.com.my\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Returns and Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Returns Policy Guidelines <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To request a return or exchange, please email hello.ruemere@gmail.com with your order number.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\tReturns and exchanges must be requested within 14 days of receiving your order. Requests made after this period may not be accepted.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tOnce your request has been approved, we will arrange a courier collection at your preferred time.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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All returned items undergo a multi-step check process which typically takes 1\u20132 business days after we receive your parcel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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To be eligible for an exchange or store credit, items must:\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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  • Be unworn, unwashed, and in their original condition.<\/li>\n
  • Have all original tags attached.<\/li>\n
  • Be free from stains, marks, odours, perfume, makeup, or any signs of wear.<\/li>\n
  • Be returned with the original packaging and any complimentary gifts included.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    Once your return meets our policy requirements, we will issue a refund for the item price (excluding original shipping fees). Refunds are credited back to the original payment method and may take 7\u201310 business days to reflect in your account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Exchanges are subject to product availability. If your requested size or item is unavailable, we will issue the refund for the value of the returned item. Please note that original shipping charges are non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    If your return does not meet our criteria, we will contact you via email with options either :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    • Have the item returned to you, or<\/li>\n
    • Proceed with a refund minus a cleaning fee<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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      Sales & Promotional Items <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      • Only full-priced items are eligible for exchange.<\/li>\n
      • Sale, promotional, and marked-down items are not eligible.<\/li>\n
      • Each order is eligible for one exchange only.<\/li>\n
      • Once an exchange has been completed, it is considered final and cannot be exchanged again or returned for a refund.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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        If you have any questions or need assistance, we’re always here to help. Feel free to reach out to us at hello.ruemere@gmail.com, and we’ll be happy to assist you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        Method of Exchange<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        Courier Exchange <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        We offer courier collection for exchanges.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        Once your request has been approved:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        1.We will arrange a courier pick-up at your preferred time.<\/p>\n

        2.Your returned item will undergo a quality inspection.<\/p>\n

        3.Once approved, your replacement item will be shipped.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        Replacement orders typically arrive within 2\u20135 business days after dispatch.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        Defective or Incorrect Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        Information <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        Every order undergoes quality control before shipment. If you receive an incorrect or defective item, please email hello.ruemere@gmail.com within 7 days of receiving your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        Please include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        • Your order number<\/li>\n
        • Clear photos showing the issue<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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          If the item is confirmed to be defective or incorrect, we will arrange an exchange or provide a full refund if a replacement is unavailable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          What Is Not Considered a Defect <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          The following are not considered manufacturing defects and are therefore not eligible for return or exchange:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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          • All measurements may vary by 0.5″ to 1.5″.<\/li>\n
          • As our silkscreen printed pieces are handmade and manually printed, slight print bleeds or imperfections may occur.<\/li>\n
          • Our pieces are sewn individually from scratch, and some loose or accumulated threads may appear. This is not considered a defect, as it does not affect the wearability of the piece. You may trim any threads if they are uncomfortable.<\/li>\n
          • Items intentionally damaged to qualify for a return.<\/li>\n
          • Items that have been washed, worn, ironing, altered, or intentionally damaged.<\/li>\n
          • Requests submitted outside the eligible return period.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Returns and Exchanges Returns Policy Guidelines To request a return or exchange, please email hello.ruemere@gmail.com with your order number. Returns<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ruemere.com.my\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ruemere.com.my\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ruemere.com.my\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ruemere.com.my\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ruemere.com.my\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/ruemere.com.my\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":3725,"href":"https:\/\/ruemere.com.my\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/3725"}],"wp:attachment":[{"href":"https:\/\/ruemere.com.my\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}